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<title>Terms & Conditions — Eri Travel Consult</title>
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</head>
<body>

<!-- NAV -->
<nav>
  <a href="index.php" class="nav-logo">
    <div class="nav-logo-icon"><img src="img/eri_travel_logo.png" style="width:250px" alt="eri travel logo"></div>
    <div class="nav-logo-text"><span>Eri Travel Consult</span><span>Luxury Travel • Est. 2022</span></div>
  </a>
  <ul class="nav-links">
    <li><a href="index.php">Home</a></li>
    <li><a href="destinations.php">Destinations</a></li>
    <li><a href="services.php">Services</a></li>
    <li><a href="about.php">About Us</a></li>
    <li><a href="contact.php">Contact</a></li>
    <li><a href="https://shop.eritravelconsult.com/">Our shop</a></li>
    <li><a href="https://wa.me/2347031034668" class="nav-cta">Plan My Trip</a></li>
  </ul>
  <div class="nav-hamburger"><span></span><span></span><span></span></div>
</nav>

<!-- HERO -->
<div class="page-hero">
  <div class="page-hero-bg"></div>
  <div class="page-hero-content">
    <div class="page-hero-chip"><i class="fas fa-file-contract"></i> Legal Agreement</div>
    <h1 class="page-hero-title">Terms & <em>Conditions</em></h1>
    <div class="page-hero-meta">
      <div class="meta-item"><i class="far fa-calendar-alt"></i> Effective: January 1, 2025</div>
      <div class="meta-item"><i class="fas fa-map-marker-alt"></i> Governed under Nigerian Law</div>
      <div class="meta-item"><i class="fas fa-language"></i> English</div>
    </div>
    <div class="breadcrumb"><a href="index.php">Home</a><span>›</span><span style="color:rgba(255,255,255,0.5)">Terms & Conditions</span></div>
  </div>
</div>

<!-- LAYOUT -->
<div class="policy-layout">

  <!-- SIDEBAR -->
  <aside class="toc">
    <div class="toc-title"><i class="fas fa-list" style="margin-right:8px"></i>Contents</div>
    <ul class="toc-list">
      <li class="toc-item"><a href="#agreement" class="active"><i class="fas fa-handshake"></i> Agreement to Terms</a></li>
      <li class="toc-item"><a href="#services"><i class="fas fa-concierge-bell"></i> Our Services</a></li>
      <li class="toc-item"><a href="#bookings"><i class="fas fa-ticket-alt"></i> Bookings & Payments</a></li>
      <li class="toc-item"><a href="#cancellations"><i class="fas fa-times-circle"></i> Cancellations & Refunds</a></li>
      <li class="toc-item"><a href="#changes"><i class="fas fa-exchange-alt"></i> Changes & Amendments</a></li>
      <li class="toc-item"><a href="#visas"><i class="fas fa-passport"></i> Visas & Documentation</a></li>
      <li class="toc-item"><a href="#liability"><i class="fas fa-balance-scale"></i> Liability & Limitations</a></li>
      <li class="toc-item"><a href="#conduct"><i class="fas fa-user-check"></i> Client Conduct</a></li>
      <li class="toc-item"><a href="#insurance"><i class="fas fa-shield-alt"></i> Travel Insurance</a></li>
      <li class="toc-item"><a href="#force-majeure"><i class="fas fa-cloud-bolt"></i> Force Majeure</a></li>
      <li class="toc-item"><a href="#intellectual"><i class="fas fa-copyright"></i> Intellectual Property</a></li>
      <li class="toc-item"><a href="#disputes"><i class="fas fa-gavel"></i> Disputes & Governing Law</a></li>
      <li class="toc-item"><a href="#contact-us"><i class="fas fa-envelope"></i> Contact Us</a></li>
    </ul>
    <div class="toc-divider"></div>
    <div class="toc-contact">
      <h4>Need Clarity?</h4>
      <p>Our team can walk you through any part of these terms before you book.</p>
      <a href="https://wa.me/2347031034668" target="_blank"><i class="fab fa-whatsapp"></i> Ask Us Now</a>
    </div>
  </aside>

  <!-- CONTENT -->
  <div class="policy-content">

    <!-- INTRO -->
    <div class="policy-intro" id="agreement">
      <p>These Terms and Conditions constitute a legally binding agreement between you (<strong>"the Client"</strong>) and <strong>Eri Travel Consult</strong> (<strong>"we," "us," or "our"</strong>), governing all travel services, bookings, and transactions you engage in with us. By enquiring about, booking, or using any of our services — whether through our website, WhatsApp, email, phone, or in person — you confirm that you have read, understood, and agree to be bound by these terms in their entirety. If you do not agree, please refrain from using our services.</p>
    </div>

    <!-- 1. SERVICES -->
    <div class="policy-section" id="services">
      <div class="policy-section-header">
        <div class="policy-section-num">1</div>
        <h2 class="policy-section-title">Our Services</h2>
      </div>
      <p class="policy-text">Eri Travel Consult provides premium travel consultancy and management services including but not limited to leisure travel packages, corporate travel management, group travel coordination, visa and documentation assistance, hotel and flight bookings, and concierge services.</p>
      <p class="policy-text">We act as an <strong>agent and intermediary</strong> between the Client and third-party service providers including airlines, hotels, visa authorities, transport companies, and tour operators. While we carefully select and vet all our partners, we are not the direct provider of transportation, accommodation, or visa services. Our role is to facilitate, coordinate, and manage these services on your behalf.</p>
      <div class="policy-highlight green">
        <div class="policy-highlight-title"><i class="fas fa-check-circle" style="margin-right:6px"></i>Our Commitment</div>
        <p>We are committed to delivering every service with the highest standard of professionalism, accuracy, and care. Any service failure on the part of our third-party providers will be actively addressed by our team on your behalf.</p>
      </div>
    </div>

    <!-- 2. BOOKINGS & PAYMENTS -->
    <div class="policy-section" id="bookings">
      <div class="policy-section-header">
        <div class="policy-section-num">2</div>
        <h2 class="policy-section-title">Bookings & Payments</h2>
      </div>
      <p class="policy-text">All bookings are subject to availability and confirmation by the relevant service providers. A booking is not confirmed until you have received written confirmation from Eri Travel Consult and the applicable deposit or full payment has been received.</p>
      <table class="policy-table">
        <thead><tr><th>Payment Stage</th><th>Amount Due</th><th>Timing</th></tr></thead>
        <tbody>
          <tr><td><strong style="color:white">Initial Deposit</strong></td><td>Minimum 30% of total package cost (or as quoted)</td><td>At time of booking confirmation</td></tr>
          <tr><td><strong style="color:white">Balance Payment</strong></td><td>Remaining 70% (or as quoted)</td><td>No later than 30 days before departure</td></tr>
          <tr><td><strong style="color:white">Last-Minute Bookings</strong></td><td>100% of total package cost</td><td>Immediately upon booking (within 30 days of travel)</td></tr>
          <tr><td><strong style="color:white">Visa Services Only</strong></td><td>100% of service fee</td><td>Before application submission</td></tr>
        </tbody>
      </table>
      <ul class="policy-list">
        <li>All prices are quoted in Nigerian Naira (₦) unless otherwise specified. International transactions may involve exchange rate fluctuations which are borne by the Client</li>
        <li>Prices quoted are valid at the time of quotation and are subject to change due to airline fare adjustments, hotel rate changes, or currency fluctuations until full payment is received</li>
        <li>Payment can be made via bank transfer, mobile payment, or other accepted methods as communicated by our team</li>
        <li>All fees paid for services rendered (including consultation, visa processing, and service charges) are non-refundable unless explicitly stated otherwise</li>
        <li>Receipts and payment confirmations will be issued for all transactions upon request</li>
      </ul>
      <div class="policy-warning">
        <i class="fas fa-exclamation-triangle"></i>
        <p>Failure to make balance payments by the stipulated deadline may result in automatic cancellation of the booking without a refund of the initial deposit. Please communicate with us in advance if you anticipate payment difficulties.</p>
      </div>
    </div>

    <!-- 3. CANCELLATIONS -->
    <div class="policy-section" id="cancellations">
      <div class="policy-section-header">
        <div class="policy-section-num">3</div>
        <h2 class="policy-section-title">Cancellations & Refunds</h2>
      </div>
      <p class="policy-text">We understand that plans can change. Our cancellation policy is designed to be fair to both our clients and our third-party partners, who impose their own cancellation terms upon us. All cancellation requests must be submitted in writing via email or WhatsApp.</p>
      <table class="policy-table">
        <thead><tr><th>Notice Period Before Departure</th><th>Cancellation Fee</th></tr></thead>
        <tbody>
          <tr><td>60+ days</td><td>Loss of initial deposit only (30% or as paid)</td></tr>
          <tr><td>30 – 59 days</td><td>50% of total package cost</td></tr>
          <tr><td>15 – 29 days</td><td>75% of total package cost</td></tr>
          <tr><td>0 – 14 days (or no-show)</td><td>100% of total package cost — no refund</td></tr>
        </tbody>
      </table>
      <p class="policy-text">Please note that certain bookings — including non-refundable airline tickets, non-refundable hotel rates, and visa application fees — follow the cancellation policies of the respective provider and may not be recoverable regardless of notice period.</p>
      <div class="policy-highlight">
        <div class="policy-highlight-title"><i class="fas fa-info-circle" style="margin-right:6px"></i>Refund Processing</div>
        <p>Where refunds are applicable, they will be processed within 14–21 business days following confirmation of the cancellation and any applicable deductions. Refunds are issued to the original payment method where possible.</p>
      </div>
      <p class="policy-text"><strong>Cancellation by Eri Travel Consult:</strong> In the rare event that we must cancel your booking due to circumstances beyond our control, we will notify you as promptly as possible and offer either a full refund, a suitable alternative arrangement, or a credit for future travel — at your discretion.</p>
    </div>

    <!-- 4. CHANGES -->
    <div class="policy-section" id="changes">
      <div class="policy-section-header">
        <div class="policy-section-num">4</div>
        <h2 class="policy-section-title">Changes & Amendments</h2>
      </div>
      <p class="policy-text">We understand that travel plans sometimes need to be adjusted. We will make every reasonable effort to accommodate changes to your booking. However, all change requests are subject to the policies of the relevant airline, hotel, or service provider, and may incur additional fees.</p>
      <ul class="policy-list">
        <li><strong>Date changes</strong> — Subject to availability and any fare difference applicable at the time of change. An amendment fee may apply</li>
        <li><strong>Destination changes</strong> — Treated as a cancellation and re-booking. Cancellation fees may apply to the original booking</li>
        <li><strong>Passenger name changes</strong> — Most airlines do not permit name changes after ticketing. Any such changes are at the discretion of the airline and may involve significant charges</li>
        <li><strong>Hotel changes</strong> — Subject to availability and the hotel's own amendment policy. Changes within 7 days of check-in are typically treated as cancellations</li>
        <li><strong>Adding services</strong> — Additional services can be added to your booking at any time, subject to availability and current pricing</li>
      </ul>
      <p class="policy-text">All change requests must be submitted in writing. Verbal requests will not be accepted. Eri Travel Consult reserves the right to charge a service amendment fee of ₦5,000 – ₦15,000 per change request, depending on complexity, in addition to any third-party charges incurred.</p>
    </div>

    <!-- 5. VISAS -->
    <div class="policy-section" id="visas">
      <div class="policy-section-header">
        <div class="policy-section-num">5</div>
        <h2 class="policy-section-title">Visas & Travel Documentation</h2>
      </div>
      <p class="policy-text">Eri Travel Consult offers visa consultation and application support as a professional service. However, it is important for all clients to understand the following:</p>
      <div class="policy-warning">
        <i class="fas fa-exclamation-triangle"></i>
        <p><strong>Visa decisions rest solely with the relevant embassy or immigration authority.</strong> Eri Travel Consult cannot guarantee visa approval in any case. Our service is to prepare and submit the strongest possible application on your behalf. We are not liable for visa rejections, delays, or decisions made by any embassy or government authority.</p>
      </div>
      <ul class="policy-list">
        <li>The Client is responsible for ensuring their passport has at least 6 months validity beyond the intended travel dates and sufficient blank pages for visa stamps</li>
        <li>The Client must provide accurate, complete, and truthful documentation. Any misrepresentation is the sole responsibility of the Client and may result in visa rejection, deportation, or legal consequences</li>
        <li>Visa application fees paid to embassies are non-refundable regardless of the outcome</li>
        <li>Our visa service fees are non-refundable once the application process has commenced, regardless of the visa outcome</li>
        <li>Processing times are estimated and not guaranteed. We recommend applying well in advance of your travel date</li>
        <li>The Client is responsible for complying with all entry requirements, health requirements (including vaccinations), and customs regulations of the destination country</li>
      </ul>
    </div>

    <!-- 6. LIABILITY -->
    <div class="policy-section" id="liability">
      <div class="policy-section-header">
        <div class="policy-section-num">6</div>
        <h2 class="policy-section-title">Liability & Limitations</h2>
      </div>
      <p class="policy-text">As a travel consultancy acting as an agent for third-party service providers, our liability is limited in accordance with the following terms:</p>
      <ul class="policy-list">
        <li>Eri Travel Consult is not liable for any loss, injury, damage, delay, or additional expense incurred as a result of acts or omissions by airlines, hotels, visa authorities, transport operators, or any other third-party service providers</li>
        <li>We are not responsible for flight delays, cancellations, overbookings, missed connections, or any disruption caused by airlines or airports</li>
        <li>We are not liable for circumstances arising from political instability, natural disasters, pandemics, strikes, acts of terrorism, or any other force majeure events (see Section 10)</li>
        <li>In the event that we are found liable for a service failure directly attributable to our own negligence, our maximum liability shall not exceed the total amount paid by the Client for the specific service in question</li>
        <li>We are not liable for any indirect, consequential, or punitive damages, including but not limited to loss of enjoyment, loss of income, or emotional distress</li>
      </ul>
      <div class="policy-highlight green">
        <div class="policy-highlight-title"><i class="fas fa-heart" style="margin-right:6px"></i>Our Promise</div>
        <p>While we limit liability as required by industry standards, we are fully committed to going above and beyond to resolve any issues that arise during your travel. We will advocate fiercely on your behalf with all providers and do everything in our power to make your experience right.</p>
      </div>
    </div>

    <!-- 7. CONDUCT -->
    <div class="policy-section" id="conduct">
      <div class="policy-section-header">
        <div class="policy-section-num">7</div>
        <h2 class="policy-section-title">Client Conduct & Responsibilities</h2>
      </div>
      <p class="policy-text">As a client of Eri Travel Consult, you agree to the following responsibilities to ensure a safe, respectful, and successful travel experience for yourself and others:</p>
      <ul class="policy-list">
        <li>Provide accurate, honest, and complete information at all times, including personal details, passport information, health requirements, and preferences</li>
        <li>Arrive at airports, hotels, and venues at the required times as communicated in your travel itinerary</li>
        <li>Comply with the laws, regulations, and customs of all countries visited, including but not limited to immigration, health, and safety regulations</li>
        <li>Treat all airline staff, hotel personnel, tour guides, and other service providers with respect and dignity at all times</li>
        <li>Notify us immediately of any changes to your personal details (including passport renewal) that may affect your travel documentation</li>
        <li>Ensure all members of your travelling party, including minors, are covered by appropriate travel documentation and insurance</li>
        <li>Not engage in any illegal, offensive, or disruptive behaviour that may endanger yourself, other travelers, or our service partners</li>
      </ul>
      <p class="policy-text"><strong>Behaviour resulting in removal:</strong> Eri Travel Consult reserves the right to terminate services to any client whose conduct is deemed dangerous, abusive, illegal, or grossly disrespectful, without liability for any costs or losses incurred as a result. This includes threatening behaviour toward our staff or partners.</p>
    </div>

    <!-- 8. INSURANCE -->
    <div class="policy-section" id="insurance">
      <div class="policy-section-header">
        <div class="policy-section-num">8</div>
        <h2 class="policy-section-title">Travel Insurance</h2>
      </div>
      <p class="policy-text">Eri Travel Consult <strong>strongly recommends</strong> that all clients obtain comprehensive travel insurance before departure. Travel insurance can protect you against significant financial losses arising from:</p>
      <ul class="policy-list">
        <li>Trip cancellation, curtailment, or interruption due to illness, bereavement, or unforeseen circumstances</li>
        <li>Medical emergencies, hospitalization, or evacuation abroad</li>
        <li>Lost, stolen, or damaged luggage and personal belongings</li>
        <li>Flight delays, missed connections, or travel disruptions</li>
        <li>Personal liability arising from accidental damage or injury to third parties</li>
      </ul>
      <p class="policy-text">While we can assist with arranging travel insurance as part of our concierge service, the purchase of insurance remains entirely the Client's responsibility and decision. <strong>Eri Travel Consult is not liable for any losses that could have been covered by travel insurance.</strong></p>
      <div class="policy-highlight">
        <div class="policy-highlight-title"><i class="fas fa-shield-alt" style="margin-right:6px"></i>Note on Insurance</div>
        <p>Some destinations and certain visa categories (particularly Schengen visas) may require proof of travel insurance as a mandatory condition of entry. We will advise you of any such requirements during the booking process.</p>
      </div>
    </div>

    <!-- 9. FORCE MAJEURE -->
    <div class="policy-section" id="force-majeure">
      <div class="policy-section-header">
        <div class="policy-section-num">9</div>
        <h2 class="policy-section-title">Force Majeure</h2>
      </div>
      <p class="policy-text">Eri Travel Consult shall not be held liable for any failure to perform, delay in performance, or disruption to services caused by events beyond our reasonable control, including but not limited to:</p>
      <ul class="policy-list">
        <li>Acts of God, including earthquakes, floods, hurricanes, volcanic eruptions, and other natural disasters</li>
        <li>War, armed conflict, civil unrest, terrorism, or threat thereof</li>
        <li>Government actions, travel bans, border closures, or changes in immigration policy</li>
        <li>Pandemics, epidemics, or public health emergencies declared by national or international health authorities</li>
        <li>Industrial action, strikes, or labour disputes affecting airlines, airports, or other travel infrastructure</li>
        <li>Technical failures in airline, airport, or booking systems beyond our control</li>
      </ul>
      <p class="policy-text">In the event of a force majeure situation, we will make every reasonable effort to assist you in rescheduling or recovering costs from third-party providers. However, we cannot guarantee refunds or alternative arrangements in cases where our providers also invoke force majeure terms.</p>
      <p class="policy-text">We strongly advise all clients to maintain comprehensive travel insurance that includes coverage for force majeure events and trip cancellation due to unforeseen circumstances.</p>
    </div>

    <!-- 10. INTELLECTUAL PROPERTY -->
    <div class="policy-section" id="intellectual">
      <div class="policy-section-header">
        <div class="policy-section-num">10</div>
        <h2 class="policy-section-title">Intellectual Property</h2>
      </div>
      <p class="policy-text">All content on the Eri Travel Consult website and in our communications — including but not limited to text, graphics, logos, images, travel itineraries, pricing structures, and design elements — is the intellectual property of Eri Travel Consult and is protected under applicable Nigerian and international copyright and trademark laws.</p>
      <ul class="policy-list">
        <li>You may not reproduce, distribute, modify, or commercially exploit any content from our website without our explicit written permission</li>
        <li>Travel itineraries and proposals prepared by our team are proprietary documents created specifically for the Client and may not be shared with or sold to third parties</li>
        <li>The Eri Travel Consult name, logo, and brand identity are registered trademarks and may not be used without prior written consent</li>
        <li>Feedback, testimonials, or reviews submitted to us may be used in our marketing materials with appropriate anonymization where requested</li>
      </ul>
    </div>

    <!-- 11. DISPUTES -->
    <div class="policy-section" id="disputes">
      <div class="policy-section-header">
        <div class="policy-section-num">11</div>
        <h2 class="policy-section-title">Disputes & Governing Law</h2>
      </div>
      <p class="policy-text">These Terms and Conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising out of or in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of Nigeria.</p>
      <p class="policy-text"><strong>Dispute Resolution Process:</strong> Before initiating any formal legal proceedings, we strongly encourage the following resolution process:</p>
      <ul class="policy-list">
        <li><strong>Step 1 — Informal Resolution:</strong> Contact our team directly via email or WhatsApp. We are committed to resolving all complaints fairly and swiftly, typically within 5–10 business days</li>
        <li><strong>Step 2 — Formal Complaint:</strong> If the issue is not resolved informally, submit a formal written complaint to info@eritravelconsult.com. We will acknowledge within 48 hours and provide a formal response within 14 business days</li>
        <li><strong>Step 3 — Mediation:</strong> If still unresolved, both parties agree to attempt resolution through a mutually agreed mediator before pursuing litigation</li>
        <li><strong>Step 4 — Legal Action:</strong> As a last resort, disputes may be referred to the appropriate Nigerian court of competent jurisdiction</li>
      </ul>
      <div class="policy-success">
        <i class="fas fa-comments"></i>
        <p>In our over 10 years of operation, the vast majority of concerns have been resolved quickly and amicably through direct communication. We encourage you to reach out to us at the earliest opportunity — we want every client to leave happy.</p>
      </div>
    </div>

    <!-- 12. CONTACT -->
    <div class="policy-section" id="contact-us">
      <div class="policy-section-header">
        <div class="policy-section-num">12</div>
        <h2 class="policy-section-title">Contact Us</h2>
      </div>
      <p class="policy-text">If you have any questions about these Terms and Conditions, require clarification on any clause, or wish to discuss a booking concern, please contact us through any of the following channels:</p>
      <ul class="policy-list">
        <li><strong>Email:</strong> <a href="mailto:info@eritravelconsult.com">info@eritravelconsult.com</a></li>
        <li><strong>WhatsApp:</strong> <a href="https://wa.me/2347031034668">+234 810 550 1971</a></li>
        <li><strong>Phone:</strong> +234 810 550 1971 (Mon – Fri, 8:00 AM – 6:00 PM)</li>
        <li><strong>Office:</strong> Abuja, Federal Capital Territory, Nigeria</li>
      </ul>
      <p class="policy-text">By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full. These terms were last reviewed and updated on <strong>January 1, 2025</strong> and are effective as of that date. Eri Travel Consult reserves the right to amend these terms at any time, with updates posted on this page.</p>
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      <div class="footer-logo"><div class="footer-logo-icon"><img src="img/eri_travel_logo.png" alt="eri travel logo"></div><div><div class="footer-brand">Eri Travel Consult<span>Luxury Travel • Est. 2022</span></div></div></div>
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